What are the delivery charges for orders from the Online Shop?
Delivery charges are calculated at checkout per your order, location, priority and provider.
Which payment methods are accepted in the Online Shop?
Direct Bank Transfer, Cheque Payment and Credit Cards: Mastercard, VISA, Discover and AMEX.
Is my online transaction secure?
All transactions use SSL (Secure Socket Layer). This provides a secure connection between internet browsers and our website insuring a safe transaction.
When is my credit ou debit card charged?
Your credit card is charged when the order is complete, prior to shipping.
What's my shipping options?
We use FedEx for all our shipping. You can choose FedEx Ground, FedEx 2 Day or Standard Overnight. For Canada FedEx Ground. All other international shipping will be FedEx International Economy.
Do you ship outside the U.S.?
Yes. We ship to other countries using FedEx International Economy or FedEx ground if you're located in Canada.
Can I get a shipment overnight to Hawaii?
No, the best FedEx can do is 2nd-day delivery to Hawaii.
How do I check my order status?
You’ll be emailed a tracking number once we ship your product.
How do I cancel my order?
Call or email customer service firstname.lastname@example.org before it ships.
Are the prices shown on this site wholesale?
Once you are an approved customer with a login, you will have access to our products and prices. All prices are the wholesale price. All discounts for wholesale price items are negotiated and will not be reflected on the site. All our prices are subject to change without notice.
Is there a minimum order requirement?
Yes, our minimum order is $100.